Refund and Returns Policy

Refund and Returns Policy

You must raise a request to return your order within 2 working days to be eligible for an exchange or refund. In case of failure to raise a complaint within 2 working days, the return request will not be accepted.

To raise a return request, kindly visit www.ekanha.com

While raising a return request, keep the following handy for a smooth approval process.

• Your order ID and the Pin Code of your delivery address.
• Photos/Videos of the items in the same condition that you received them.
• Any product which has been used or hampered with will not be approved for return.

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for assistance with returns at info@ekanha.com

Before Making Any Request For Replacement Or Return Kindly Note That We Shall Process The Request For Replacement Or Return Only Under Following Circumstances :-

1. If The Supplied Product Has a Manufacturing Defect.
2. The Product Supplied Is Different From The Product Ordered.
3. The Product Supplied Must Not Have Been Used or Worn Out.
4. The Customer Must Return It In The Same Original Packing In Which It Was Received. 
5. The Customer Must Supply The Proof Of Purchase Or Receipt Of The Product.

Nevertheless, The Customers Shall Not Be Eligible For Return Or Replacement Under Following Circumstances :-

1. Items That Are Specified As “Non-Returnable” Will Not Be Returned/Refunded at any cost.
2. The Product must be non-consumable in nature like Incense Sticks, Loban etc.
3. Bulky items like Statues, Paintings, Temple Or Pooja Mandir,
4. Customization Or Customized  items.

Process of Returns and Refunds :-

1. At The Time Of Making a Request For Refund, The Customer Shall Share a Receipt or Proof Of Purchase Along With The Image Of The Product    (In Case Of Broken Or Different Product Received).
2. Only The Amount Equivalent To The Value Of The Product Returned Shall Be Refunded And Not The Entire Value Of The Purchase. 
3. Transportation Cost For Return Shall Be Borne By The Customer.
4. The Customer Shall Pack The Product With Due Care. In Case The Product Received At The Premises Of The Vendor Is Damaged Or Worn Out, The Customer Shall Not Be Eligible For Refund.
5. Once The Returned Item Is Received And Inspected, We Shall Notify the Customer Through Email That We Have Received Your Returned Item. In Case Of Electronic Payment Through Any Mode, Once Your Returned Request Is Approved, We Shall Process The Refund Electronically with in 7 working days . In Case Of COD Mode Of Payment, We Shall Issue You Store Credit For The Amount That Can Be Redeemed While Shopping At Our Website.
6. For any query or delay in refund process, please contact us on at – info@ekanha.com or inform our customer care  at 7280080052, 7280080071.

Thank You.